Getting started with Digital Banking (2024)

Supporting you with each step - Helping you bank at home using Digital Banking

What's on this page

How Digital Banking can help

How to set up Digital Banking

Forgotten your details

Video guide

Frequently asked questions

Try the Royal Bank app

How Digital Banking can help

Payments

Move money between your accounts, pay bills, friends and family and more. Criteria applies

Control

Set up weekly balance alerts, Act Now Alerts, Arranged overdraft alerts and more

Support

Chat to Cora, our digital assistant, she's available 24/7 for any queries you may have

De-clutter

Reduce paper waste and clutter by switching to paperless statements and letters

Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

How to set up Digital Banking

Our video and step by step guides are here to make it easy for you to registered for and start using Digital Banking.

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How to register for Digital Banking Close

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Your step-by-step guide:

  1. Head to 'Register for Digital Banking' and let us know if you are a Personal, Business or Credit card customer
  2. Enter your personal details. We’ll need details including your name, date of birth, sort code and account number
  3. We’ll show you your customer number on screen (you're making good progress at this point). Make a note of it as you’ll need it when you log in, in the future. If we don't need anything else from you you'll skip straight to step 7, but you may need to go to step 4, don't worry we'll let you know on screen
  4. We'll then send you an activation code. We'll send you your activation code in a text message. Or if we don’t have your phone number, we’ll send it through the post
  5. Go to the Royal Bank of Scotland website and click ‘login’ in the top right-hand corner, have your activation code to hand
  6. On the login page, type in your customer number and activation code
  7. Now you need to choose a password and PIN and commit them to memory. The PIN should be four digits long and your password can be between six and twenty characters and contain both letters and numbers
  8. Done, finished, complete. Now you can manage your finances anywhere you can get online (you can also register for our mobile app too)

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Register for Digital Banking

Watch our quick video for step by step instructions to help you get registered for DigitalBanking.

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Log in and check your balance Close

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Log in and check your balance

Once you are registered for Digital Banking simply log in and you will be shown your account summary screen.

From here you will see an overview of your accounts showing Today's balance and your available balance.

To see recent transaction just click on an account and it will expand to show you a list of recent transactions including pending transactions.

What are the different balances in Digital Banking?

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How to log in and check your balance

Once registered you can easily check your balance using Digital Banking.

Forgotten your log in details

Forgotten your log in details? No problem. Watch our video showing the simple process to get you back up and running.

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Forgotten your log in details

If you've forgotten or aren't sure of your login details for Digital Banking, don't worry. By re-registering (opens in a new window) for the service, you'll be reminded of your Customer Number, and be able to choose a new PIN and password.

Here are some reminders which you may find helpful:

Your Customer Number

This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16 digit card number followed by your usual DigitalBanking PIN and Password.

Your DigitalBanking PIN

This is the 4-digit number you chose when you registered for Digital Banking or Telephone Banking. It could be different to the numbers you use with your debit or credit cards.

Your DigitalBanking password

This is the password you chose when you registered forDigital Banking or Telephone Banking. It will be between 6 and 20 characters and include at least one letter and one number.

If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on ourDigital Banking re-registration form.

We will let you know by text and email to acknowledge your enrolment or re-enrolment forDigital Banking.

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How to videos

Quick videos guides to help you bank at home using Direct Banking

Frequently asked questions

What is a card reader? Close

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What is a card reader?

A card reader gives you an extra level of security when using Digital Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.

When you bank online, you'll also need a card reader to:

  • set up a payee
  • make a payment for the first time
  • update any regular payments, like standing orders
  • update personal details, like your mobile number, PIN, email address or password
  • manage your activity alerts

Don't have a card reader? You can order one by:

  1. Logging into your Digital Banking
  2. Select 'Security' from the menu in the 'Using a card reader' section
  3. select 'Order a card reader'

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How do I search for transactions? Close

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How do I search for transactions

You are able to search transactions on your account using your Digital Banking.

You can view and search your transactions and statements going back 7 years using Digital Banking, provided of course that your account has been open throughout that period.

  1. Log in to Digital Banking
  2. Select 'Statements' from the left hand menu
  3. Then from the 'Search for a transaction' section click on 'Search transactions'
  4. Follow the on screen instructions.

You can search through your statements by transaction type, date, description or amount.

You can now also save and print a copy of your transactions. Using the search options to set what you'd like to make a copy of, either to export or print. You can select the format to export your transactions to, including Excel and PDF.

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Digital Banking activation code Close

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Digital Banking activation code

You'll need a Digital Banking activation code when you register or re-register for DigitalBanking. It's used to generate or reset your security number and password for your online access.

We'll send your activation code by text message if you have a valid mobile number, or by post if you don’t have one on file. You should receive a text message immediately, which is valid for 20 minutes. Or if it’s sent by post it should arrive in 7-10 working days, and will be valid for 45 days from the date on the letter.

Have you not received an activation code, or has it expired? To get a new code, please complete ourDigital Banking application form.

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Can I use my Telephone Banking details? Close

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Can I use my Telephone Banking details?

Yes, whether you registered for Digital Banking or Telephone Banking, your login details are the same.

Here are some reminders which you may find helpful:

Your Customer Number

This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits) which identifies you to the bank.

Your DigitalBanking and Telephone Banking PIN

This is a 4 digit number which you will have chosen when you registered for DigitalBanking or Telephone Banking. It could be different to the numbers that you use with your Debit or Credit Cards.

Your DigitalBanking and Telephone Banking password

You will have chosen a password when you registered for Digital Banking or Telephone Banking. It will have between 6 and 20 characters and must include at least one letter and one number.

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Want to experience a quicker way to bank?

Get started with the mobile app

Download the app

  1. On your mobile or tablet, open the camera and point your device at the QR code
  2. A link will pop up, tap this, and you’ll be taken straight to download the app

Not able to scan the QR code?

You can still download the app by following the below instructions

  1. On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android
  2. Search for 'Royal Bank of Scotland'
  3. Tap to download the app

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Getting started with Digital Banking (2024)

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